EspressoRockyMountain.com is able to ship most of its products via standard ground, to any where in the US, with the exception of Alaska and Hawaii (which requires special shipment arrangement). Customer is responsible for shipping fees assigned to their purchase*, which is figured by an average, fair market shipping rate based upon the item’s weight. These rates are calculated by the most common shipment and freight carriers rates and may increase or decrease at any time, dependant upon the industry standard. Insurance for your item has either been calculated into the shipping cost or will be purchased by CAFÉ PRODUCTS on your behalf and for your protection, in the appropriate amount of the purchase. Please be aware, residential deliveries will incur an additional charge, above and beyond any shipping rate offered on CafeProducts.com
*Shipping rates are calculated based upon delivery of goods to commercial addresses within the 48 contiguous United States. Residential deliveries may require additional fees as per assigned by shipping or carrier company. Shipments to Alaska and Hawaii, Canada and Mexico, and any delivery addresses outside of the United States require special rate quoting; the shipping rates found on cafeproducts.com will not apply. Please contact your Account Manager or Customer Support Representative for further information.

LIMITATIONS OF SHIPMENT INSURANCE & LIABILITIES
Upon delivery, the customer MUST open and inspect all items before the shipping/delivery company departs the customer’s premises or package is signed for. If damage is discovered, as a result of shipment, customer is to either reject shipment or contact customer service immediately. For your convenience, our Customer Support can be reached during business hours at: (1-888-350-2233). If shipping damage is discovered, the customer must contact Café Products Customer Support before the package is signed for, otherwise customer will be held responsible for damage.
Freight Policy (Applies to shipments above 149 lbs or in excess of normal ground shipping dimensions)
Many of our products require freight transit. Most of our freight items have freight charges calculated on our site; however some of our products, specifically furniture, may require the customer contact their Account Manager or Customer Service in order to obtain a shipping quote. We make every effort to use a reliable and fairly priced freight line, with each of our manufacturers. Please be aware, residential deliveries and delivery locations without dock will incur an additional charge, above and beyond any shipping rate offered on CafeProducts.com
Generally, in the case where delivery locations lack docking facilities, our freight carriers will simply unload goods and leave on doorstep. No freight deliveries will be delivered or moved inside your location, by the delivering company, unless special arrangements have been made at time of goods purchase. Additional charges will apply for inside delivery of goods. In the case where delivery has already been made and customer requires inside delivery, customer may contact Café Products for assistance in hiring local moving assistance. Additional fees will apply for this service and customer is independently responsible for all charges related to hired moving assistance, whether Café Products hires on customers behalf, or customer hires services independently.
Due to the nature of freight shipping, should you have any question or concern related to your purchase, please don’t hesitate to contact us.

DELIVERY & INSTALLATION
Unless other arrangements are made in writing, at the time of purchase, with a Café Products representative, all installation of purchased goods remains the responsibility of the customer. Should the customer themselves not wish to install their purchased product, Café Products is generally able to locate a professional installer for the customer’s region or location. Additional fees apply for this service and customer is independently responsible for any charges related to third party installations. All installations done by third party installers are warranted by said third party; Café Products is not responsible for the quality or assurance of any third party’s installation.



ORDERING AND INFORMATION
EspressoRockyMountain.com retains the right to change pricing at any time with out notification. Prices on the web site are as marked, and can only be changed or adjusted by the EspressoRockyMountain.com administrator. Current order processing time is 24 to 72 hours; during holiday season processing times may vary. Processing/Delivery time for custom orders vary greatly; please contact your account manager or customer service representative for more information. There are times where for numerious reasons items may be delayed. Instock and drop ship items usually ship out with in 24 to 72 house however ifyou notice there is a delay in getting your order, and you need to get it quicker call or email customer service to get it quicker or canel your order. Once the order is shipped the cutomer can be charged a 25% restocking fee to cancel the order. We are not responsivle for loss of income or expences that occur because of delays. Items should be canceled and ordered elsewere if you are needing the item quicker than the processing time of CafeProducts.

ORDERING OPTIONS
EspressoRockyMountain.com employs secure transactions for your use and benefit of online purchasing. Café Products also accepts orders via phone and email placement, however the following conditions apply.

Online Orders
EspressoRockyMountain.com makes every effort and takes every security measure to ensure your transaction security from within our purchasing modules, at CafeProducts.com In order for you to purchase through cafeproducts.com, you must create a secured online account for yourself, and all purchases require your ability and execution of “logging in” to said account, before purchase is able to be confirmed. For your convenience, you may browse products and add product to your “cart” without logging in, but you will not be able to proceed through our online purchasing without first having created and securely logging into your account. [We employ strict security standards. Some users may experience errors or difficulty when creating and/or logging into their account, as a result of their personal security settings within their internet browser or computer. We encourage you to contact us should you have any concern or difficulty with your account or any other function of our website. Technically trained staff are available during normal business hours via phone (888.350.2233) and/or email (sales@cafeproducts.com).

Phone Orders
Should you wish to place an order with Café Products by phone, you must speak with either your account manager and/or a Customer Support Representative. Please be aware, your conversation may be recorded for quality control purposes. By provided Café Products with your credit card information, you are hereby authorizing charges be placed against provided card account, in the amount of the total purchase you request and have reviewed verbally with a EspressoRockyMountain.com representative. Your card information will be used for and only for the single/one time purchase you have requested at the time/during transaction of your provision of credit card account information. Your card information will not be retained on file (with the exception of your online account, should you include your card information) and you will therefore be required to provide credit card information for each verbal purchase you make over the phone.

Email Orders
Should you wish to place an order with Café Products via email, you must include the following information for your purchase(s):

Item Number [This information can be found in brackets immediately under the product name/title, on the product description page]

Item Name and Descriptive Information

Item Quantity

Item Price [As you see represented on EspressoRockyMountain.com]

Certificate or Coupon [These certificates and/or coupons are offered exclusively by and for the use of Café Products and CafeProducts.com Café Products reserves the right to honor or disallow any such certificate or coupon at any given time. These certificates can be obtained via direct email correspondence between Cafeproducst.com and its customers, they may also be obtained or provided by various online methods, within the cafeproducts.com website. LEVEL GROUND, LLC, Café Products and cafeproducts.com retains all rights as related to discount, certificate or coupon, regardless of method of obtaining or provision. Should you have any questions or concerns, you must contact either your account manager or our customer support team for further clarification and/or specific authorization.

Your Name

Your Contact Information [REQUIRED: PHONE CONTACT INFORMATION, OR ORDER CANNOT BE PROCESSED]

Your Title, or authorizing information of purchase on behalf of the company you are purchasing for [Please be prepared to offer proof of purchasing authorization on behalf of the company you represent]

DO NOT PROVIDE CREDIT CARD # OR ANY OTHER FINANCIAL ACCOUNT INFORMATION IN YOUR EMAIL. THIS IS FOR YOUR OWN SECURITY AND IF YOU INCLUDE SUCH INFORMATION, YOUR ORDER WILL NOT BE PROCESSED FOR YOUR OWN PROTECTION, AS VERIFICATION OF SECURE TRANSMISSION CANNOT BE OFFERED VIA EMAIL AT THIS TIME. UPON RECEIPT OF YOUR EMAIL SUBMITTED ORDER, CAFÉ PRODUCTS WILL CONTACT YOU BY PHONE TO CONFIRM YOUR ORDER AND AT THAT TIME, REQUEST
PAYMENT/ACCONT INFORMATION.

PAYMENT OPTIONS/METHODS
LEVEL GROUND, LLC and Café Products [cafeproducts.com] will honor the following methods of payment. Multiple conditions and stipulations may apply to any particular payment method; it is your responsibility to review such conditions and choose your method of payment accordingly.

Online Purchasing Methods/Options via cafeproducts.com [our website's.]

Credit Card - Securely submitted by customer, to online purchasing module. This information can be retained within your account profile for easy and convenient purchasing, should you desire to include and save such information when creating or modifying your online secured account. If you have any questions or concerns related to charges or credits appearing on your credit card account, please don’t hesitate to contact your account manager or sales representative.

Google - We use Google checkout to process orders. Any Google orders are bound by our terms and conditions.

Company Check, Certified Funds and Money Order
Café Products and cafeproducts.com does not currently have options to accept such payment methods via our online interface. However, you may use any of these methods as payment by contacting your account manager or customer support representative and placing your order via phone. Should you decide to submit payment via Company Check, your order will be placed with our manufacturers upon provision of funds to our account, from your bank. Should you decide to submit payment via Certified Funds and/or Money Order, we will place your order with our manufacturers upon receipt of your payment and certification from our bank of funds.

Terms
Café Products is an internet company and operates as one.  We only offer terms in select cases.  When we do give terms, we offer a maximum of 30 days and $1500.00. Payment past 30 days is accessed at 3% per day.  Past 90 days your account will go into collections and you will be accessed all processing and attorney fees plus the invoice amount and late fees.

Please contact your account manager or customer support if you require mailing address information.

It is your responsibility to retain copies of all correspondence and receipts/proof of sent funds.

You are also encouraged to insure payments being sent via mail, for your own protection.

RETURN POLICY
If you are not satisfied with your purchase, simply contact your account manager or customer service representative within 30 days of delivery for return authorization and instructions. We offer a return or exchange policy on most of our products* with in 30 days of purchase and in most cases, require a 25% restocking fee, but our return policy varies as does our range of products and if you are concerned, you must discuss details of the return/exchange policy with your account manager or customer service representative before you make a purchase.

For items returned due to manufacturer defect or error on the part of Café Products or its representatives we offer a exchange of the product; we will reimburse return shipping up to either a pre-determined amount or an industry standard rate. You are responsible for packaging and return shipping and obtaining shipping authorization and instruction prior to initiating the return. *

For items returned due to (the purchaser) your change of preference or desire, whether it be related to your misunderstanding of the product, your change of plan/use or your incorrect calculations in most cases we will honor a refund for the amount of the product alone (Minus Restocking Fees); you will be responsible for both initial and return shipping charges. There is a 25% restocking fee on all returned items, with the exception of manufacturer defect returns*. There are no refunds on custom orders once items have been shipped, including furniture/table tops, custom ordered sinks, etc. Café Products retains sole discretion of return of custom items and orders. It is your responsibility to contact and/or make necessary arrangements with your account manager or customer support representative and have all your questions answered before your purchase is final. If order has been cancelled by you, prior to custom order being presented and/or confirmed to manufacturer, we will offer a 100% refund. Once order has been confirmed to manufacturer, we cannot cancel or offer any return. * Returns due to manufacturer defects will be only accepted at the time of the shipment if it is shown from the carrier that there was an issue before the shipment was made, otherwise any claims due will be made through the shipper.

Obtaining Return Authorization
For Returns and/or Exchanges, Café Products requires your notification of intent and you must obtain authorization from Café Products before you initiate return of an item(s) or we will not be able to accept the package, should it arrive at our offices. To obtain such authorization, please contact either your account manager or our Customer Support Team at 1-888.350.2233.

* Please consider your correspondence with your account manager or customer service representative carefully when obtaining the return authorization, as we will not honor manufacturer refunds or exchanges on items returned that are damaged in excess of original description, whether that damage be incurred during return shipping (in transit back to us) due to your improper re-packaging or failure to purchase proper shipping insurance, or a miscommunication, you will only be refunded for the items not damaged beyond your initial description or return agreement. Further, if your item is being returned as a result of our error, we will only honor a refund or exchange if item(s) are received from you undamaged and complete (not missing any parts).

WARRANTIES
EspressoRockyMountain.com will honor all manufacturer warranties provided by the manufacturer, done by the manufacturer. In order for the manufacturer of your item to honor your warranty, you must go through Café Products, as the manufacturer will not recognize your purchase/warranty should you attempt to go to them directly. You may contact Customer Support or your Account Manager for warranty details and/or to file a claim. Unfortunately, Café Products cannot be responsible for any product defects or concerns not met by the manufacturer. However, should you not be satisfied with your purchase or any warranty work provided by your item’s manufacturer, we will do our best, as your liaison, to work with the manufacturer in effort to provide results as you expect.

If your item is received with damage or defect, please do not use the item(s) in a faulty condition, as it may cause greater damage or defect thus resulting in the manufacturer warranty becoming void or altered. Further, no manufacturer warranty will be honored if an item is used for any purpose beyond or contrary to its intended, published purpose, or where there is specific user abuse.

DISCLAIMER OF WARRANTIES
You expressly agree that use of EspressoRockyMountain.com (or any of our affiliates) is at your own risk. EspressoRockyMountain.com (or any of our affiliates) shall not be responsible to you for any content found on EspressoRockyMountain.com (or any of our affiliates) . EspressoRockyMountain.com (or any of our affiliates) expressly disclaims all warranties of any kind, whether implied warranties of merchantability, fitness for a particular purpose, and non infringement. EspressoRockyMountain.com (or any of our affiliates) makes no warranty that EspressoRockyMountain.com (or any of our affiliates) will be timely, secure, error free, or meet your requirements; nor does EspressoRockyMountain.com (or any of our affiliates) make any warranty as to the results that may be obtained from the use of EspressoRockyMountain.com (or any of our affiliates) or as to the accuracy or reliability of any information obtained through EspressoRockyMountain.com (or any of our affiliates). No advice or information, whether oral or written obtained by you from EspressoRockyMountain.com (or any of our affiliates) shall create a warranty not expressly made by the manufacturer. You understand and agree that any content downloaded or otherwise obtained through the use of EspressoRockyMountain.com (or any of our affiliates) is done at your own discretion and risk and that you will be solely responsible for any damages to your computer or loss of data that results in the downloads of such content. To the full extent permissible under the applicable law, EspressoRockyMountain.com (or any of our affiliates) shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use EspressoRockyMountain.com (or any of our affiliates) or for the cost of procurement of substitute goods and services resulting from any goods or services purchased or obtained through your use of EspressoRockyMountain.com (or any of our affiliates). EspressoRockyMountain.com will not be liable in anyway for any injury that happens because of manufacturer defects or normal use of the product purchased from or any product given or provided by CafeProducts.com

Deposits made for custom/special ordered products will be retained by café products if the customer chooses not to accept the product or wants to return the product. Once the customer confirms the custom/special order, the custom/special details of the ordered product and all payment information, thus completes the transactional process the customer herein out is responsible for the full payment amount of the custom ordered product. If the customer fails to pay the remainder of the invoice within 30 days of being notified of completion of the order, Café products will be entitled to retain the deposit for the order and have the merchandise from the order become property of Café products. The only exception to this is if the ordered product is defective, in this instance cafeproducts.com will exchange the product with a duplicate or if a duplicate is unavailable a similar product under recommendations from café products.

“Note: Most furniture, product carts, stands, or kiosks and some sinks are considered “custom/special” orders.”

All forms of transactions are bound by these rules and obligations.

Café products is entitled to change these term and conditions without prior written notice at any time.

How can I contact Espresso Rocky Mountain?
If you would like us to update your contact information or remove your name from our mailing list, or if have any questions about Espresso Rocky Mountain’ privacy practices or about your personal information, please contact us here or call 1-888-350-2233, or write us at:

Espresso Rocky Mountain
Attention: Customer Relations
431 W 84th Ave Ste 205
Denver, Colorado 80260

We will respond to your inquiry or investigate your concern as quickly as possible.

DATED: Augues 15, 2007